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How jago23 Handles Your Personal Information

This page covers exactly what data we collect when you use jago23, why we collect it, and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookies and device dataYour rights to access and deleteContact us to request changes
jago23 How jago23 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to the data we hold on your account, ask us to correct something, or raise a concern about how your information has been used, our support team is the right starting point. You can reach us through live chat from within your account, by email, or through our help centre. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Team online

Live Chat

Start a chat session directly from your account page. This is the quickest path for data access requests or urgent privacy concerns tied to your account wallet.

Email Support

Send your data request or correction notice to our support email. Include your registered account name and the e-wallet linked — DANA, OVO, or GoPay — so we can locate your record.

Help Centre

Our help centre carries step-by-step account guides, including how to update your contact details, review linked payment methods, and submit a formal data query.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across account sessions and payment flows. Cookie settings, retention periods, and your right to request deletion are all part of how we manage your data responsibly. Here is what that looks like in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept for as long as your account remains active and for a period after closure, as required for financial record-keeping tied to DANA, OVO, or GoPay transactions.

Account Security

Login sessions are protected with OTP verification sent to your registered phone number. If we detect an unfamiliar device accessing your account, we flag it for an additional verification step.

Your Right to Request Changes

You can ask us to correct inaccurate data, update your linked e-wallet details, or request a copy of the information we hold. Contact support with your account name to start the process.

Common Questions About Your Privacy at jago23

These are the questions we hear most often about data, cookies, and account privacy. If yours is not covered here, reach out through live chat or email and we will walk you through it.

We collect your name, contact information, and the e-wallet details you link — DANA, OVO, or GoPay. Device and session data is also logged when you access the platform.

Payment data is shared only with the processor handling your transaction. We do not pass your wallet details to advertisers or unrelated third parties under any circumstance.

Contact our support team via live chat or email with your registered account name. We will verify your identity and provide the relevant data within a reasonable timeframe.

Yes. You can request deletion through support. Note that some transaction records tied to DANA, OVO, or GoPay may be retained for the period required by applicable financial record rules.

We use session cookies to maintain your login state and analytics cookies to understand platform usage patterns. You can adjust or clear cookies at any time through your browser settings.

Account data is retained for a defined period after closure, primarily to satisfy transaction record requirements linked to your e-wallet history. After that period, personal data is removed from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.