Reference

Your Account Rights and Our Legal Commitments

These legal terms govern how your jago23 account works, what data we hold, and how disputes are handled — availability depends on local law and eligible regions in Indonesia.

Account TermsPrivacy PolicyDANA / OVO / GoPay UseJurisdiction ConditionsData Retention
jago23 Your Account Rights and Our Legal Commitments
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Security and data handling are not afterthoughts at jago23 — they're built into how every account and wallet connection works. Here is what we actually do across four key areas.

Data We Collect

We collect the information you provide during registration and wallet linking — name, ID reference, and e-wallet details for DANA, OVO, or GoPay. No more than what verification requires.

Cookie and Session Policy

We use session cookies to keep your login active on mobile and desktop. Analytics cookies help us fix broken flows. You can clear these at any time through your browser or app settings.

Data Retention Period

Account data is retained for as long as your account is active and for the legally required period after closure. You can request deletion via email; we will confirm the outcome within a reasonable timeframe.

Requesting Changes

To correct, export, or delete your personal data, contact support via live chat or email with your registered wallet name. We verify identity before actioning any data change to protect your account.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Disputes

If a legal question, account restriction, or data request comes up, there are three direct ways to reach the team. Have your registered wallet name — DANA, OVO, or GoPay — ready when you contact us, as it speeds up identity verification on our end.

Team online

Live Chat

The fastest path for account-level legal queries. Open the chat widget from any page while logged in; our team can pull your account record directly without extra steps.

Email Support

Use email for formal data requests, dispute submissions, or policy clarifications that need a written record. Quote your registered wallet name in the subject line for quicker routing.

Account Help Centre

The Help Centre contains the current version of every policy document and a step-by-step request form for account-data access, correction, or deletion under applicable law.

Common Legal Questions About Your jago23 Account

These are the policy questions the support team gets most often. Each answer reflects how our terms actually work — not a generic summary.

These terms apply to anyone who creates an account and uses jago23 where local law permits. Access is conditional on your region's regulations, and eligibility is verified at account level.

No. Your linked e-wallet — DANA, OVO, or GoPay — must be registered in your own verified name. Using another person's wallet is a breach of our terms and may result in account suspension.

We store registration details, wallet-linking records, and transaction history for as long as your account is active and for the retention period required under applicable law after account closure.

Contact support via live chat or email, quote your registered wallet name, and request a data export or deletion. We verify your identity first, then action the request within a reasonable timeframe.

We notify you by email or in-app message before any material update takes effect. Continuing to use your account after the notified date means you accept the updated terms.

Jurisdiction and governing law depend on your region and local regulations. Availability of the platform is subject to the laws of the eligible region where you access it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.